Privacy Policy
Last updated: May 25, 2026
Eco Motion Detailing (“we”, “us”, or “our”) operates the website at ecomotion.ca and provides professional auto detailing services at 8901 Westminster Hwy, Richmond, BC.
This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and your rights regarding that information. By using our website or services, you agree to the practices described in this policy.
1. Information We Collect
We collect information in the following ways:
Information you provide directly
- Name, phone number, and email address when you submit a contact or booking form
- Vehicle details (make, model, year) when booking a service
- Preferred appointment dates and service preferences
- Any additional notes or messages you include in your submission
Information collected automatically
- Browser type, device type, and operating system
- Pages visited, time spent on pages, and referring URLs
- IP address and general geographic location (city/region)
- Cookies and similar tracking technologies (see Section 5)
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and confirm your service appointments
- Send appointment reminders and follow-up messages
- Process and manage your bookings through our scheduling platform
- Improve our website, services, and customer experience
- Send occasional promotional offers or updates (only with your consent)
- Comply with legal obligations applicable in British Columbia and Canada
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
3. How We Share Your Information
We may share your information with trusted third-party service providers who assist us in operating our business, including:
- Go High Level (GHL) — our CRM and booking platform, used to manage appointments and customer communications
- Google — for analytics and maps functionality
- Email / SMS providers — for sending booking confirmations and reminders
These providers are contractually required to protect your information and may only use it to perform services on our behalf. We may also disclose information if required by law or to protect the rights and safety of our business or customers.
4. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Booking records are generally retained for a minimum of one year. You may request deletion of your information at any time by contacting us (see Section 8).
5. Cookies
Our website uses cookies and similar technologies to enhance your experience. Cookies are small text files stored on your device. We use them for:
- Remembering your preferences and session state
- Analysing website traffic and usage patterns via Google Analytics
- Serving relevant content through our booking and form widgets
You can disable cookies through your browser settings, though some features of the site may not function correctly as a result.
6. Third-Party Links
Our website may contain links to third-party websites (e.g. Google Maps, WhatsApp, social media platforms). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before submitting any personal information.
7. Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or loss. However, no method of transmission over the internet or electronic storage is completely secure. We encourage you to contact us immediately if you believe your information has been compromised.
8. Your Rights (PIPEDA / BC PIPA)
Under Canadian privacy law (PIPEDA and BC's PIPA), you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Withdraw consent to our use of your information (subject to legal restrictions)
- Request deletion of your personal information
- Lodge a complaint with the Office of the Privacy Commissioner of Canada
To exercise any of these rights, please contact us at info@ecomotion.ca or call 604-652-7068. We will respond within 30 days.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us: